Frequently Asked Questions

 

FAQs Regarding Your Prescription(s)

How do I get my prescription refilled?

The easiest way to request a medication refill is to send a message through your patient portal indicating which medication needs to be refilled.

For further assistance on how to refill your prescription via the patient portal, please scroll to the last section of this page.
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A kind reminder: Our staff needs at least one week in advance to ensure your medication is refilled on time. We thank you in advance for taking this into consideration when requesting a refill.

If you have been unable to attend your follow-up visits, we may need to re-approve you for your refills. Please call our office if you need further assistance.

How do I change the pharmacy I get my prescriptions sent to?

If you would like to switch your primary pharmacy, please call us with the following information so that we can add it to your file:

  • Name of the pharmacy

  • The pharmacy’s number

  • The pharmacy’s fax number

If you will be traveling or out of town during the time of a scheduled prescription, please call us and let us know the above information so that we can temporarily direct your prescription to your desired location.

When will my medication be ready to pick up?

Prescriptions will generally take no more than a week to be ready for pick up once a request is sent through your online portal.

Once you send us a refill request, our team will confirm with you that the refill was sent to your pharmacy.

When your prescription is ready for pick up, your pharmacy will contact you and let you know that your prescription has been processed.

FAQs Regarding Your Appointment

What should I bring to my appointment?

For your initial appointment, please don’t worry. Our team will connect with you on the phone and let you know any materials you may specifically need.

Generally, these are things we request:

  • A list of your concerns.

  • Your current medication list, including dosage and frequency. This also includes any over-the-counter remedies and those prescribed by other doctors.

  • The calendar we provide you.

What if I am late or if I need to cancel my appointment?

Please let us know about cancellations at least 24 hours ahead of time if possible. This allows us to prepare for the day and support as many patients as possible.

Cancellations are accepted via phone. If you need to cancel an appointment during non-operating hours, please leave a message.

If you are running late — please don’t stress. We greatly appreciate that you give us a call to just let us know.

If you are going to be more than 20 minutes past your appointment time, we kindly ask that you call our team to reschedule.

What if I’m experiencing side effects to my infusions?

It is our priority to know how you are doing and feeling after an infusion appointment. Someone from our team will reach out to you within a couple days of your treatment to answer any questions you may have.

If you are concerned with any symptoms prior to or after our follow-up phone call, please call our office or message us through the patient portal if it is after hours.

For medical emergencies, always call 911.

Patient Portal Tutorial Videos

How to Send a Message to our Staff

A friendly reminder that Dr. Kew does not monitor these messages directly. If you need to speak to Dr. Kew, please give us a call at (713) 534-1300.

How to Request Medication Refills

Please note: Our staff needs your refill request at least one week in advance in order to ensure your medication is refilled on time. We thank you in advance for taking this into consideration.